Refund Policy

Scope

This policy covers the digital products Korvenium sells directly: one-time licences and recurring subscriptions. There are no physical product sales.

One-time licences

• You can request a refund within 14 days of purchase.
• If the refund is approved, your access to the product ends.
• The refund is made to the payment method you used. Depending on your bank and the payment provider, it may take a few business days to reach your account.

Subscriptions

• You can cancel your subscription at any time.
• When you cancel, you keep using the product until the end of the period you paid for; after that date it does not renew.
• Fees for a period already used are not refunded on a daily basis.

When a refund cannot be made

• Cases where the product was misused, or the licence was shared or copied.
• Requests made after the refund period has ended.

How to request one

Send refund requests to [email protected]. In your email, include:

• The email address you used when purchasing
• The order or payment number
• The reason for the refund (one short sentence is enough)

You will get a reply within 7 days at the latest. We will tell you the outcome and, if there is a refund, when it will be paid, in the same email.

Your consumer rights

If you make a purchase as a consumer in Türkiye, the right of withdrawal and the remedies granted to you by the legislation are reserved. For digital content, exceptions to the right of withdrawal may apply once the service is performed instantly and access is opened; this will be stated clearly on the sales page and at the payment step.

Updates to this policy

This page is updated when the periods, the payment provider's rules or the distance sales documents change. Related texts: Terms of Use and Privacy and KVKK Notice.

This text is for information purposes and does not replace legal advice. A lawyer's opinion will be obtained for its final version.

This page is an English translation of the Turkish original.